Job Summary:
Provide employee support as part of the Human Resources Department with a customer service mindset.
Essential Functions, Duties and Responsibilities:
· Conduct day to day benefits transactions for health and cafeteria plans including, but not limited to, new hire enrollments, qualifying events, and terminations.
· Counsel employees on benefit options using various methods. (In-person, one-on-one, group, phone, email, virtual meeting platforms, etc.)
· Provide customer service to employees using tact, patience and courtesy.
· Maintain strict confidentiality and professionalism in all matters.
· Respond to employee requests and questions in a timely manner.
· Maintain electronic records with accuracy.
· Perform data entry in multiple electronic HRIS systems with accuracy.
· Compile reports on a routine and as needed basis.
· Meet expectations of third-party vendors associated with the District.
· Assist with processing and tracking federal and board leave requests.
· Assist with tracking and completion of required annual employee training.
· Establish and maintain cooperative and effective working relationships with others.
· Coordinate with other departments/positions to accomplish assigned tasks effectively and efficiently.
· Run and evaluate benefit related reports to ensure benefits compliance.
· Assist with Worker’s Compensation to provide services to District employees.
· Participate in and provide data for the District’s employee safety program.
· Coordinate Open Enrollment on an annual basis.
· Assist with the communication of employee programs and benefit requirements to employees.
· Prepare, maintain and distribute informational materials to employees as needed.
· Cross-train to serve as back-up to other department positions as needed.
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